Groundschool Anywhere - Support
Below we provide a collection of frequently asked questions and common errors that students have asked or come across while using Groundschool Anywhere. Please use the filter buttons to find the information relavent to your version of Groundschool Anywhere or a feature that you are struggling to use.
These are the most common questions and errors that we have addressed and is by no means an exhaustive list. If you have a question or concern please let us know on our contact page.
Download Failed: Please try again...Nov 29, 2021
If you are receiving the following error when trying to download your book after buying or restoring your purchase:
Try the following steps:
- Restart your iPad, this should clear the cache in your iPad that is causing errors when we try to save the book to your device.
- If that doesn't work, try reinstalling Groundschool Anywhere. Complete remove it from your device and redownload it from the AppStore.
If none of the above works for you, please reach out to us on our contact page.
Groundschool Anywhere Crashes when opening quizNov 29, 2021
If Grounschool Anywhere is crashing when you are opening specific quizzes it could be due to the following:
- For each years release we run tests over the whole quiz to make sure none of the questions have errors, but sometimes a question slips through. Please contact us to let us know which question has the error and we will release a fix as soon as possible.
- If you have owned a previous year's book and this is your second book, there could be data issues with the underlying quiz. This is an issue we became aware of after updating Groundschool Anywhere from 2.x.x to 3.x.x. Please try the following to resolve your issue:
- Reset the quiz, using "Reset Quizzes" in the top right hand corner of the quiz menu.
- If that does not work, please reinstall Groundschool Anywhere. This will reset all the local data for the app. We realize this is not the most robust solution and apologize for any inconvenience. We have a fix in the works for version 3.4.0 to be released end of year 2021.